Appointments
Appointment times vary by service:
Hair Services
Makeup Services
Nail Services
These are estimated durations. Your Beauty Professional will stay until the service is complete — there are no extra charges if your appointment runs a bit longer than the estimated time.
Getting your space ready before your Beauty Professional arrives helps ensure a smooth, enjoyable appointment. Here are a few tips:
If your appointment isn't appearing in the app, try these steps:
If you still can't see your appointment, reach out to us at customerservice@glamsquad.com with the details — service type, date, time, and location — and we'll track it down for you.
Hourly appointments are available for events, corporate bookings, and large group services where you pay for a set block of time rather than individual services. This format is ideal for occasions like corporate beauty suites, brand activations, and editorial shoots.
Hourly bookings can be extended or shortened based on your needs. If you're interested in an hourly booking, reach out to us at customerservice@glamsquad.com and we'll connect you with our events team to customize the experience.
When you book a Glamsquad appointment, your arrival window starts at your chosen time and extends for 15 minutes. For example, if you book for 3:00 PM, your Pro may arrive anytime between 3:00 and 3:15 PM — both are considered on time.
You'll receive a push notification and SMS with your Pro's ETA when they're on their way. If your Pro hasn't arrived by the end of the arrival window, you'll receive an update. For delays of 15 minutes or more past the window, reach out to us at customerservice@glamsquad.com or through the in-app chat and we'll make sure you're taken care of right away.
If your address falls outside Glamsquad's standard service zones, we may still be able to accommodate you with an out-of-zone booking — but availability and any applicable fees vary based on your location.
Out-of-zone bookings can't be self-booked through the app. Reach out to us at customerservice@glamsquad.com with your address and the service you'd like, and our reservations team will confirm availability and walk you through any details specific to your request.
If your Beauty Professional cancels at the last minute or doesn't show up, Glamsquad will make it right. We'll give you as much notice as possible and work quickly to resolve the situation. Please reach out to us at customerservice@glamsquad.com or through the in-app chat and we'll take care of you.
Glamsquad brings professional beauty services directly to whatever location works best for you. That could be your home, a hotel room, your office, a wedding venue, an event space, or any other address of your choosing — just enter it when you book.
Please note that Glamsquad does not have physical salon locations. All services are performed at the address you provide at booking.
