Appointments
You can cancel anytime through the Glamsquad app or at glamsquad.com. If you have questions about a cancellation fee, reach out and we're happy to look into it.
Glamsquad's cancellation policy varies based on the day of your appointment and your market. Here's what you need to know:
Monday–Thursday:
• Free cancellation up to 4 hours before your appointment
• Full charge if cancelled less than 4 hours before
Friday—Sunday
• Free cancellation up to 12 hours before your appointment
• $25 cancellation fee if cancelled 4–12 hours before
• Full charge if cancelled less than 4 hours before
The Hamptons
• Free cancellation up to 24 hours before your appointment
• Full charge if cancelled less than 24 hours before
New Year's Eve & Special Events:
• Free cancellation up to 48 hours before your appointment
• Full charge if cancelled less than 48 hours before
Important notes:
• Rescheduling your appointment is treated the same as canceling — the same windows and fees apply
• Members never pay cancellation fees — it's one of the perks of your membership!
• Members also receive flexibility on same-day cancellations and same-day rebookings
Important reminder about appointment readiness: When your Beauty Professional arrives, please be ready to begin your service. Your Pro will wait 15–20 minutes if you're not quite ready — but if you're unable to start within that window, the full appointment amount will still be charged. We want to respect both your time and your Pro's schedule!
Life happens — and we totally get it! You can cancel or adjust your appointment time directly through the Glamsquad app or at glamsquad.com anytime.
Some changes do need a little extra help from our team. If you'd like to add a service, add a guest, switch to a different service type, or request a specific Beauty Professional, just reach out at customerservice@glamsquad.com or message us through the in-app chat — whichever is easiest for you, and we'll take care of it for you.
A quick heads-up: changes made less than 4 hours before your scheduled appointment may be subject to a cancellation fee (see our Cancellation Policy article for full details).
Glamsquad currently operates in the following cities across the U.S.: New York City, Los Angeles / Orange County, South Florida (Miami + Palm Beach area), Washington D.C., Boston, Dallas / Fort Worth, Houston, Nashville, Chicago, Long Island, San Francisco, Phoenix / Scottsdale, San Diego, Atlanta, Las Vegas, Westchester, Fairfield County, and The Hamptons (summer season only).
Booking hours are 5:00 AM–9:00 PM local time in most markets. Las Vegas hours extend to midnight. Enter your address in the app or at glamsquad.com to confirm availability in your area.
Need a glam session outside of our standard booking hours? We may be able to accommodate you! After-hours availability depends on Beauty Professional schedules in your area, and all after-hours requests need to be coordinated in advance.
Just reach out to us at customerservice@glamsquad.com with your preferred date, time, and service, and we'll check what's available for you.
Absolutely! If you've had a great experience with a particular Beauty Professional and want to book with them again, just let us know. We'll check their availability and do our best to match you. If you don't remember your Pro's name, we can look up your previous appointments to find them.
Specific Pro requests are subject to availability based on the Pro's schedule and your requested date, time, and location.
Glamsquad Beauty Professionals bring their own professional-grade products and tools to every appointment — it's part of what makes the experience so seamless. Because of this, specific product requests cannot always be guaranteed.
That said, if you have a product preference or need to avoid certain ingredients due to allergies or sensitivities, the best approach is to have the product on hand for your Pro to use. Most Pros are happy to work with a client-provided product when asked.
If you have a known allergy or skin sensitivity, please let your Pro know before the service begins — they'll consult with you to make sure everything is safe and comfortable before starting.
Have a specific request or question? Email us at customerservice@glamsquad.com or reach out through the in-app chat and we'll do our best to help!
We make it easy to communicate your vision to your Beauty Professional. When you're booking your appointment, you can add style notes — just type out the look you're going for, any special requests, or details about your preferences. Even better, you can upload inspiration photos directly in the app so your Pro knows exactly what you have in mind. Whether you're saving a specific hairstyle from Instagram, a makeup look from Pinterest, or anything else, sharing those visual references helps ensure you get the exact style you want. Your Pro will review your notes and photos before arriving, so they come prepared and ready to create the perfect look for you!
Booking a Glamsquad appointment is quick and easy. Open the Glamsquad app (iOS) or visit glamsquad.com, enter your location, select the service you'd like, choose your preferred date and time, add any optional add-ons, and confirm your booking. If you're unable to use the app or website, you can email customerservice@glamsquad.com and our team will be happy to help!
Appointments can be booked as little as two hours in advance, depending on Beauty Professional availability.
Once your appointment is confirmed, you'll receive a confirmation with your Beauty Professional's name and photo, along with preparation instructions for your service.
Note on Recurring Appointments: Glamsquad doesn't currently offer recurring or standing appointments. You can book each appointment individually through the app whenever you'd like to schedule your next service.
You can message your Beauty Professional directly through the Communication Tab in the Glamsquad app. It becomes available about 1 hour before your appointment and stays open until the appointment is complete.
If your appointment is more than an hour away or you're having trouble with the Communication Tab, just contact our support team at customerservice@glamsquad.com and we'll relay your message.
Your upcoming appointments are displayed right in the Glamsquad app — you should see them as soon as you open it!
If an appointment isn't showing up, try these quick fixes:
1. Log out and log back in
2. Reinstall the app and make sure it's updated
If your appointment still isn't appearing, email us at customerservice@glamsquad.com or reach out through the in-app chat with the details (service type, date, time, and location) and we'll track it down for you.
