Refunds
Your satisfaction is our top priority — if something didn't go right, we want to hear about it and we'll do everything we can to make it right.
If you're unhappy with your service for any reason, please reach out to us directly at support@glamsquad.com or through the in-app chat. You should also complete the post-appointment survey — every survey is read by our team to help us ensure a consistently great experience.
Refunds may be issued in situations such as:
- Your Beauty Professional didn't arrive and we were unable to provide a replacement
- Glamsquad canceled your confirmed appointment due to Pro unavailability
- You were charged incorrectly or for a service that wasn't provided
- Significant service quality issues, at the discretion of our Client Experience team
Refunds are processed to your original payment method and typically appear within 3–5 business days, depending on your bank or card issuer.
If you believe you're owed a refund or have questions about a charge, email us at support@glamsquad.com or reach out through the in-app chat — we'll look into it promptly.
Refunds are processed to your original payment method and typically appear within 3–5 business days, depending on your bank or card issuer. Some banks may take a little longer, so don't worry if it doesn't show up on day one.
If you have any concerns about a charge or refund, email us at support@glamsquad.com or reach out through the in-app chat and we'll get it sorted for you.
Glamsquad credits are funds added to your account that apply automatically toward your next booking — no promo code needed! Here's what to know:
- Credits are applied automatically at checkout on your next booking
- If your credit doesn't cover the full cost, the remaining balance is charged to your payment method on file
- Credits do not expire
- Credits cannot be exchanged for cash or refunded to a payment method
If you have questions about your credit balance or how credits were applied, email us at support@glamsquad.com or reach out through the in-app chat.
