Refunds

Your satisfaction is our top priority — if something didn't go right, we want to hear about it and we'll do everything we can to make it right.

If you're unhappy with your service for any reason, please reach out to us directly at customerservice@glamsquad.com or through the in-app chat. You should also complete the post-appointment survey — every survey is read by our team to help us ensure a consistently great experience.

Refunds may be issued in situations such as:

Refunds are processed to your original payment method and typically appear within 3–5 business days, depending on your bank or card issuer.

If you believe you're owed a refund or have questions about a charge, email us at customerservice@glamsquad.com or reach out through the in-app chat — we'll look into it promptly.

Refunds are processed to your original payment method and typically appear within 3–5 business days, depending on your bank or card issuer. Some banks may take a little longer, so don't worry if it doesn't show up on day one.

If you have any concerns about a charge or refund, email us at customerservice@glamsquad.com or reach out through the in-app chat and we'll get it sorted for you.

Glamsquad credits are funds added to your account that apply automatically toward your next booking — no promo code needed! Here's what to know:

If you have questions about your credit balance or how credits were applied, email us at customerservice@glamsquad.com or reach out through the in-app chat.