General
Glamsquad brings professional beauty services directly to whatever location works best for you. That could be your home, a hotel room, your office, a wedding venue, an event space, or any other address of your choosing — just enter it when you book.
Please note that Glamsquad does not have physical salon locations. All services are performed at the address you provide at booking.
Life happens — and we totally get it! You can cancel or adjust your appointment time directly through the Glamsquad app or at glamsquad.com anytime.
Some changes do need a little extra help from our team. If you'd like to add a service, add a guest, switch to a different service type, or request a specific Beauty Professional, just reach out at support@glamsquad.com and we'll take care of it for you.
A quick heads-up: changes made less than 4 hours before your scheduled appointment may be subject to a cancellation fee (see our Cancellation Policy article for full details).
Absolutely! You can book a Glamsquad appointment as a gift for someone else or on their behalf. Here's how:
When booking through the app or at glamsquad.com, simply enter the recipient's address as the appointment location and include their name in the booking details or notes. Make sure to provide all the necessary information so your Pro knows where to go and who they'll be serving.
If you'd prefer to give the gift of beauty without booking a specific appointment right away, Glamsquad also offers gift cards! You can purchase a gift card for any amount on glamsquad.com, and the recipient will automatically receive a notification. They can then use the gift card value toward any service at their convenience — no expiration stress (gift cards expire after 10 years).
Whether you're booking directly or giving a gift card, it's a wonderful way to treat someone to a professional beauty experience in their own home or location of choice!
If you've worked with a Pro before and gave them a positive rating, you can ask to book with them again — we'll check their availability for your preferred date and time and do our best to make it happen!
Glamsquad doesn't currently offer in-app portfolios for individual Beauty Professionals, but some Pros do maintain their own public social media profiles where they share their work. If you'd like to see examples of a specific Pro's style before your appointment, just let us know and we'll check if they have a public profile we can share.
Rest assured that every Pro on the Glamsquad platform has been through our rigorous vetting process, which includes skill assessments — so you can book with confidence even without seeing a portfolio.
After every appointment, you'll have the opportunity to rate your Beauty Professional. Glamsquad welcomes your feedback — every rating helps us maintain the high standards our clients deserve. You can also email us at support@glamsquad.com or reach out through the in-app chat.
You can message your Beauty Professional directly through the Communication Tab in the Glamsquad app. It becomes available about 1 hour before your appointment and stays open until the appointment is complete.
If your appointment is more than an hour away or you're having trouble with the Communication Tab, just contact our support team at support@glamsquad.com and we'll relay your message.
You can view your past appointments and order history directly in the Glamsquad app or on Glamsquad.com. To view your past appointments in the Glamsquad app, click on the "Appointments" section of the bottom navigation, then click "Past" on the top navigation. To view the billing details of each appointment, just click on the appointment date and time. To view your past appoinments on Glamsquad.com just navigate to "My Appointments" in the account section.
If you need details about a specific past appointment or charge that you can't find in the app, email us at support@glamsquad.com or reach out through the in-app chat and we'll pull up the information for you.
Typically, you'll need at least a couple of hours' notice. Shorter notice is sometimes possible depending on Pro availability. For immediate or urgent needs, email support@glamsquad.com and our team will work to find someone for you.
We're open 365 days a year — including all holidays! So whether it's Thanksgiving, New Year's Eve, or any day in between, Glamsquad is here for you.
