Billing

If there's an outstanding balance on your account — for example, from a failed payment or an unpaid cancellation fee — it will need to be resolved before you can book new appointments.

We know these things happen, and we're here to help! Just reach out to our support team at customerservice@glamsquad.com or through the in-app chat and we'll help you review and resolve any past due charges. We'll get you back to booking in no time.

When you book a Glamsquad appointment, you may notice a temporary preauthorization hold on your payment method for the estimated appointment total. Don't worry — this is not a charge! It's simply a hold to confirm that your card is valid and has sufficient funds.

Here's how it works:

If you have questions about a hold or charge on your account, email us at customerservice@glamsquad.com or reach out through the in-app chat.

Applicable sales tax is included in your appointment total, just like it would be at a salon. Tax rates vary by location and are calculated based on the address where your service is performed.

If you have questions about the tax on a specific appointment, email us at customerservice@glamsquad.com or reach out through the in-app chat and we'll provide the details.